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Interactive multimedia totem for hotel reception
Recent studies show that more than 83% of French people consider digital kiosks to be effective in saving time. Furthermore, 64% of consumers are willing to pay more for a better customer experience. From these figures, it appears that the digitalisation of business premisesThe use of digital kiosks, including hotels, is essential to stand out from the competition. For advertising totems, their interactive function not only allows guests to have basic information in a hotel, but also to make certain requests. These devices should be placed in specific locations to make it easier for visitors to access them.
Why install digital kiosks in a hotel?
For some time now, the hospitality industry has been investing heavily in touch-screen kiosks to ensure a fresh customer experience. And for good reason, this type of digital tool meets two essential needs. On the one hand, it is a communication medium par excellence, with a far greater reach than static paper displays. Interactive kiosks such as video totems are capable of displaying dynamic content that can capture the attention of consumers. Furthermore, with these devices, it is possible to use different types of displays, ranging from videos, photos to various animations, thanks to the use of a software for interactive kiosk specially designed fordigital signage. In addition to their advertising function, touchscreen terminals are also tools for customer service. Banks are among the companies that use them most for this purpose, for example with a interactive kiosk with ticket dispenser.
The interactive totem for a fully digital customer experience
For a hotel, the interactive totem can be used in a number of ways to improve the reception service. First of all, it is a tool to better interact with guests, hence its name. Informative and practical, it can, for example, display a detailed map of the various departments so that the visitor knows immediately which manager to turn to for his or her queries. To a certain extent, the digital totem can also be used for the queue management in the lobby. For this purpose, the software should include functions for recording arrivals.
In hotels, interactive totems can be used by guests to call a taxi, call for table service, etc. It is therefore possible to automate certain processes to relieve employees, who can better concentrate on the reception service. Equipped with a QR code readerThe totem can provide a multitude of services, equipped with a credit card or badge for payment or reservations. As an advertising tool, the digital totem must be perfectly integrated into the hotel's environment. For this, it is advisable to turn to a manufacturer of custom-made touchscreen totems such as Xifab. The advantage of this type of service provider is that it can provide a fleet of interactive totems that display the hotel's colours.
Where to put the interactive totem in the hotel?
The interactive totem can be placed at the reception area, where it will be more accessible to guests, especially those who have just arrived. They can then access the hotel's services as soon as they enter the lobby. Generally speaking, however, this type of display is intended to be installed in high-traffic areas where it should be as visible as possible. On the other hand, it can also be installed in places where customers spend their time. This could be, for example, around swimming pools, SPAs or at the entrance to the restaurant area. The aim here is to provide them with interactive tools that they can use at any time for specific purposes. Other more specific locations can be equipped with tactile totems, such as lift entrances, among others.
Your guest reception solution for your hotel at Xifab
Xifab is a French manufacturer of customised touchscreen kiosksincluding interactive totems. For hotels, we are able to design products that meet their expectations, according to the specifications they give us. Xifab designs almost exclusively kiosks that are in line with the constraints of its clients' projects. Thus, we are able to develop specific digital solutions for managing queues or welcoming visitors, among others. For hotels, we have a whole range of interactive touch terminals such as totems that are already equipped with their respective software. All our products are available for sale or rent.