Our software solutions
Visitor management solution
Digital technology has become an indispensable marketing tool. Just like the web and social networks, digital media are also used to improve the customer experience. For companies that receive the public, interactive kiosks are currently the "must" of these tools. They participate in both thecustomer satisfaction survey They are also involved in the management of visitors, among other things. Currently, there are many digital solutions for welcoming customers. They can be used for instructive, informative, entertaining or general reception management purposes.
Why digitise the reception of the public?
Currently, more and more companies are opting to install touch-screen and interactive terminals in their public reception areas. In addition to their impact on the visibility and reputation of the company, these tools offer a multitude of advantages. First of all, it should be noted that this is currently a marketing tool within everyone's reach. A few years ago, this was not really the case. For a few hundred euros, it is possible to have a digital signage system with several touch screens in the reception area. With Xifab, it is even possible to rent a display system.
In addition,visitor reception displays are suitable for almost any premises that receive the public. Restaurants, for example, can use a touch-sensitive ordering station. In addition to facilitating the management of requests, this digital tool also provides a unique customer experience by offering all menu items on a single terminal. In addition, the touch terminal drastically reduces the waiting time for customers. Catering is not the only area where a digital hospitality solution is beneficial. It can also be used in other types of establishments such as clinics and laboratoriesfor example.
How to set up a digital visitor management system?
Overall, interactive kiosks for the reception of the public can be used in different ways:
- Help the customer to wait by offering entertaining content such as satisfaction surveys or games,
- facilitate the location of the different parts of a shop through a map displayed on digital signage screens,
- regulate the order of arrivals using, for example, queue management terminals.
In order to implement a digital system in a reception area, it is essential that it reflects the values of the company, as well as its brand image. In any case, the solutions used for the reception of the public will be primarily intended to guarantee a better customer experience.
In general, it is advisable to combine various display solutions for a reception area. One or more digital signage screens will be used to inform the customer about the company's new products and services. They can also be used for various purposes, such as announcing opening hours, the weather, etc. To optimise the use of digital signage, it is essential to have good software capable of automating the distribution of the various contents. Furthermore, in a reception area, interactive terminals are essential. They will be used mainly for pre-registration of visitors on arrival.
Your visitor management solutions with Xifab
The best solution for visitor management is interactive or non-interactive kiosks with software that can handle the desired functions. At Xifab we offer a number of options for your reception area. For shops, clinics or other points of sale, we offer a wide range ofcustom-made dynamic displays to suit your needs. With our survey terminals, you can find out how satisfied your visitors are with just two or three questions. These tools will allow you to improve your reputation and build a database of prospects. We also allow you to choose from a wide range of touchscreen kiosks to better manage your appointments in support of your secretarial service. This is a solution for clinics and laboratories. For bank branches, Xifab offers its secure kiosks with ticket printerwith or without barcode reader, QR codesNFC or RFID. In combination with digital signage, offer your customers the possibility to browse the internet thanks to tablet terminals with a secure browser.